NTT Com Online Launches "NTT CPaaS" - Communication API Service
- A Joint Development with global CPaaS leader Infobip
to enable Omnichannel Communication through SDK/API and No-Code Visual Builder -

January 08, 2025

NTT Com Online Marketing Solutions Corporation (Headquarters: Shinagawa-ku, Tokyo; President and CEO: Yoshie Tsukamoto, hereafter referred to as NTT Com Online) has announced the launch of its communication API service, NTT CPaaS, scheduled to begin on January 29, 2025.

To commemorate this launch, NTT Com Online and Infobip, joint developer of this service (Headquarters: Croatia; CEO: Silvio Kutić), will host a service launch event on the same day.

NTT CPaaS

Overview of "NTT CPaaS"

NTT CPaaS (Communications Platform as a Service) enables businesses to implement omnichannel communication with ease. Developers can access SDKs and APIs for channels such as voice, SMS, email, and IVR directly from the "NTT CPaaS" platform and integrate them into their systems and web applications. For business users, the service also offers a no-code SaaS platform for creating communication workflows.

Key Features

1. Reliable Communication Quality Backed by NTT Group

  • NTT CPaaS ensures stable communication with a 99% delivery rate, 24/7/365 monitoring, and scalable infrastructure capable of handling high-volume transmissions.
  • For SMS, the service utilizes our industry-leading SMS aggregation network, maintaining its position as the domestic market leader for nine consecutive years, to deliver highly reliable SMS solutions.

2. Comprehensive SDK/API for Diverse Business Needs

  • Standard APIs are provided to ensure seamless integration with existing enterprise systems.
  • The platform supports a wide range of use cases:
    • SMS: Single/Bulk/Bidirectional messaging, Two-Factor Authentication (2FA), and reminders and others.
    • Voice: Call handling, IVR, Click-to-Call, Voice Messaging, and Text-to-Speech, and others.
  • Detailed tutorials and developer resources are also available.

3. No-Code SaaS for Omnichannel Communication Design

  • The "Moments" platform allows business users to design and implement communication workflows easily through a drag-and-drop interface.
  • Users can automate messaging across the right channels at the right time based on customer actions, such as:
    • Sending SMS delivery updates after a product purchase.
    • Sending contract renewal reminders.
    • Customizing IVR call flows for contact centers and creating visual IVR solutions.

4. Japanese/English Support and Documentation

  • Comprehensive libraries and Japanese-language documentation make implementation straightforward for developers.
  • Technical support is available in both Japanese and English, with 24/7/365 live maintenance and support services.

This innovative platform aims to empower businesses with greater communication capabilities, whether through technical integrations or user-friendly no-code tools.

Image of NTT CPaaS provision

Image of NTT CPaaS provision

Infobip CEO endorsement

Silvio Kutić , founder and CEO at Infobip said:
"We are honored to partner with NTT Com Online in the development of NTT CPaaS, using Infobip's global cloud communications platform. Together, we’re bringing transformative CPaaS solutions to Japan, enabling businesses to deliver truly omnichannel experiences empowering businesses to streamline customer engagement, foster innovation, and adapt quickly to evolving communication needs in a connected world. As a global CPaaS leader, we are excited to contribute our expertise and work closely with NTT Group to set new benchmarks in communication technology. We look forward to building and innovating further together delivering value for businesses in their digital transformation.”

NTT CpaaS Service Launch Event (Tentative)

(1) Talk
Silvio Kutić , Infobip CEO & Yoshie Tsukamoto, NTT Com Online President&CEO

(2) Service Demonstration
Takuya Oikawa, Technical Advisor at NTT Communications & NTT CPaaS Team

(3) Hands-on trial and networking party (light refreshments and drinks will be provided)

[Date and time]
Wednesday, January 29, 2025, 15:00 - 16:30
[Venue]
NTT Com Online Seminar Room
(Osaki Center Building 5F, 1-5-1 Osaki, Shinagawa-ku, Tokyo)
[How to apply]
Please apply via the event page below.
https://www.nttcoms.com/service/nttcpaas/seminar/20250129/

*1: About the No. 1 domestic market share for SMS transmission for 9 consecutive years
ITR “ITR Market View: EC Site Construction/CMS/SMS Transmission Service/Electronic Invoice Service/Electronic Contract Service Market 2024” based on sales amount, FY2015-2023

Contacts

Public Relations, Corporate Planning Department

pr-om@nttcoms.com